Refund policy

Returns

• Returns accepted within 14 days of delivery.
• Item must be unused, unopened, and in its original sealed packaging.
• Customer pays return postage unless the item is faulty or sent incorrectly.

Cancellations

• Orders can be cancelled before dispatch for a full refund.
• Once dispatched, the order falls under your returns policy.

Non-returnable items

For hygiene reasons:

• Opened perfume bottles.
• Opened attar oils.
• Products with broken seals.
• Gift cards